Refund policy

At Iris DTF, your satisfaction means everything to us. If something’s not right, we’ll make it right - fast!

Who’s covered

  • Return window: 60 days from delivery

  • What we accept: Returns for defective and non-defective items in new or slightly used condition

  • How we fix it: Usually a free reprint or a refund

  • How to return (if we ask for one): By mail or in-store

  • Fees: We cover return shipping and charge no restocking fees

  • Refund speed: About 4 business days after approval/receipt

Who’s covered

  • This policy applies to orders delivered within the United States.

  • For orders delivered outside the U.S., please contact us and we’ll do our best to help, but standard return options may not apply.

What’s eligible

  • Defective, damaged, or incorrect items (our error).

  • Non-defective items (e.g., changed mind) that are new or slightly used.

    • “Slightly used” means opened or lightly tried; not heavily worn, laundered, or damaged after delivery.

How we make it right

  • Reprint first: If there’s a print or quality issue, we typically reprint and reship right away.

  • Refund option: If a reprint won’t meet your timing, or if you prefer, we’ll issue a refund.

  • Exchanges: We don’t do traditional exchanges—reprint or refund keeps things faster for you.

Return method & cost (when a return is requested)

  • By mail: We’ll email you a prepaid, downloadable/printable return label—no cost to you.

  • In-store: You can also bring approved returns in person to our shop:
    Iris DTF, 801 Alpha Dr., Suite #113, Richardson, TX, 75081 (Hours: Mon-Sat 10am-5pm)

  • Fees: No restocking fee. We cover return shipping when a return is required.

Timing

  • Return/request window: Please contact us within 60 days of delivery.

  • Refund processing: Refunds typically appear within 4 business days after approval (or after we receive any required return). Your bank/issuer may take additional time to post the credit.

How to start

Email info@irisdtf.com with your order number, a few photos (if there’s a print/quality issue), and a short note. We’ll confirm whether a reprint, refund, or return is needed and send a prepaid label if applicable.

Address accuracy

Please double-check your shipping address at checkout and in your order confirmation. We aren’t responsible for delays or extra costs caused by incorrect addresses.

Last updated: 09/02/2025