Frequently Asked Questions

• What is a DTF transfer and how does it work? +

  For us, DTF feels like pure magic. It’s a printing process that lets you move any design onto almost any surface while preserving its exact colors. Technically, we print your artwork onto a clear, flexible film with an inkjet printer. While the ink is still wet, we dust it with a fine adhesive powder, then heat-cure the powder so it bonds to the ink. Place the film on your garment and press with heat, and the image releases onto the fabric in vivid, long-lasting color. Want to dive deeper or even build a business around DTF? Visit Iris Academy.

• Can I submit my own artwork? +

  Absolutely! Upload your files through our Custom Upload option (“regular DTF” for soft surfaces or “UV DTF” for hard surfaces), and we’ll take it from there.

• Which file formats do you accept for custom designs? +

  Vector art delivers the sharpest results. For raster images, aim for at least 300 dpi. We prefer PNG or PDF, but we also accept SVG, AI, and EPS files.

• I have a design in mind but don’t know how to create it. Can you help? +

  Definitely! We know turning an idea into a print-ready design can be tough. Just contact us with your concept, and our team will craft the artwork—usually for much less than typical industry rates.

• What sizes are available? +

  From a tiny 1" × 1" logo to prints several feet wide and up to 83 feet long, we’ve got you covered. If you need something oversized or have special requirements, let us know—we’ll exceed your expectations.

• What is a gang sheet? +

  A gang sheet is one large film packed with many smaller designs printed in a single pass. It’s perfect when you need dozens—or hundreds/thousands—of individual prints. Use our Gang Sheet Builder (or UV DTF Gang Sheet Builder for hard surfaces) to arrange your artwork efficiently; we’ll print the entire layout on a rolled film and ship it to you. If you are a pro, you can build your gang sheets yourself and upload them directly via our Gang Sheet Uploader (or UV Gang Sheet Uploader for hard surfaces). You can then cut out each image and press it yourself. Prefer us to do the trimming? Just tick the “Cut for Me” option in your cart, and we’ll separate every design for a small per-print fee. If you want to learn more about DTF, visit Iris Academy.

• What is your minimum order quantity? +

  No minimums! Order a single transfer or thousands—either way, you’ll get market-leading quality, and we can ship as fast as the SAME DAY.

• I need my order FAST! How quickly does Iris DTF ship? +

  You’ve come to the right place! Our high-capacity printers run 24/7/365. Orders placed before 2 p.m. Central Time ship the same day; orders after 2 p.m. go out the next business day (shipping carriers stop pickups after that time).

• I need it even faster than next-day delivery. Can we arrange something? +

  Of course! Check out IRIS PASS to jump the queue—most jobs print within a couple of hours. You can then pick up at our Richardson, TX location. Tell us your timeline and we’ll make it happen.

• What materials can Iris DTF transfers be applied to? +

  We’ve tested our transfers on more than 200 products—cotton, polyester, blends, denim, canvas, caps, tote bags, drinkware, even car decals. With Iris DTF, the possibilities are virtually endless.

• What is the difference between “DTF” and “UV DTF”? +

  Standard DTF is ideal for soft items (e.g., apparel) and requires heat during application. UV DTF is formulated for hard surfaces like tumblers or walls—just peel and stick, no heat press needed.

• How do I press a DTF transfer onto my product? +

  It’s simple: position the film, apply firm heat (home iron, heat press, or similar) for 15–20 seconds, and peel while hot. Done! For more tips, visit Iris Academy.

• How long do Iris DTF transfers last? +

  Applied correctly, they’re exceptionally durable—your garment will likely wear out long before the print does. Colors stay bright through countless washes and everyday use.

• What is your refund policy? +

  Your satisfaction is our priority. If something isn’t right, Contact Us and we’ll make it right—refund, replacement, or whatever it takes.

• Do you ship internationally? +

  We ship regularly to Canada. If you’re elsewhere, reach out and we’ll explore the best way to deliver some Iris DTF magic to you.